BIG Family Pools was built around a simple idea: run this company the way you would want to be treated. That idea shapes every hire, every client relationship, every repair recommendation, and every visit to your pool.
Dean Ouellette started this company as a husband and father of eight kids. The name BIG Family Pools was never a marketing decision. It was a statement about who we are and how we intend to operate.
We treat every client the way we would want our own family treated. We treat every employee the same way. We do not sell anything a client does not need. We do not cut corners on a pool we would be embarrassed to put our name on.
That is the BIG Family Way. It is the reason clients stay, the reason employees take pride in the work, and the reason we are selective about who we take on.
It looks like a Route Manager who notices the pressure on a filter is trending up and flags it before it becomes a failure. It looks like a repair technician who tells a client they do not need a part rather than selling one to close a ticket.
It looks like showing up on time, in uniform, in a branded truck. It looks like chemistry logs that are documented and honest. It looks like returning a call the same day and giving a straight answer when you ask what is wrong with your equipment.
None of this is complicated. Most of the industry just does not do it. We do.
"As a custom home builder, I refer vendors based on one thing: will they make me look good to my clients? BIG Family Pools makes me look good every time."
Preston W. · Custom Home Builder
You cannot train integrity. You can train technique, chemistry, equipment diagnostics, and route management. But the commitment to doing the right thing when no one is watching, that has to already be there.
Every person on the BIG Family Pools team was hired because they share the same principles. The same standard applies to everyone, from the Route Manager servicing a pool to the office handling a client concern.
When the standard is consistent, clients feel it. That is not an accident.
"I build pools for a living. I know what good service looks like and I know what it does not look like. BIG Family Pools is the real thing."
Chris H. · Pool Builder
We take on a limited number of new clients each year. Every new relationship starts with an evaluation so we can understand the property and confirm we are the right fit.
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