Privacy Policy
Your privacy matters to us. This policy explains what information we collect, how we use it, and how we protect it.
Information We Collect
When you submit our evaluation request form, we collect the following information:
- Name, phone number, and email address
- Property address and gate code (if provided)
- Pool and equipment details
- How you heard about us
- Any notes or additional information you choose to provide
We may also collect basic website usage data through standard web server logs, such as pages visited, browser type, and referring website.
How We Use Your Information
We use the information you provide to:
- Respond to your evaluation request
- Schedule and conduct your property evaluation
- Communicate with you about our services
- Improve our website and services
We do not sell, rent, or share your personal information with third parties for marketing purposes.
How We Protect Your Information
We take reasonable precautions to protect your personal information. Our website uses HTTPS encryption for all data transmission. Form submissions are transmitted securely to our internal systems. Access to customer information is limited to team members who need it to provide our services.
Third-Party Services
Our website uses Google Fonts for typography and Google Maps for address autocomplete on our evaluation form. These services may collect anonymous usage data according to their own privacy policies. We also use Google Business Profile for reviews. We do not use tracking cookies for advertising purposes.
Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us directly. We will respond to your request within a reasonable timeframe.
Contact Us
If you have questions about this privacy policy or how we handle your information, contact us:
- Phone: 480-331-5331
- Email: office@bigfamilypools.com
- Address: 557 E Juanita Ave, Mesa, AZ 85204
Last updated: April 2026