We diagnose first. We sell nothing you do not need. Pool equipment fails. When it does, you need someone who will tell you the truth about what is wrong, what it will cost, and what your options are. That is how we operate on every repair call.
Every repair starts with a proper diagnostic. We identify what is wrong, what caused it, and what the right fix is. Then we explain it to you in plain language and give you our honest recommendation.
We do not sell parts that are not needed. We do not recommend replacements when a repair will do. We do not inflate scope to increase ticket size. If the answer is to wait and monitor, we will tell you that too.
Informed repairs protect your equipment, protect your budget, and protect the relationship. That is the only kind we do.
Our Repair Manager, Mike Romero, has been referred to by Pentair's own field technicians for complex automation diagnostics. When Pentair's team encounters something outside their scope, they call Mike. That is not something we say lightly.
We work on Pentair IntelliCenter, EasyTouch, and automation systems across all major manufacturers. We diagnose control board failures, wiring issues, sensor problems, and integration failures between equipment and automation panels.
If another company told you something could not be fixed, it is worth getting a second opinion from us.
"Pentair sent their own technician out and he referred me to BIG Family Pools for the automation work. That told me everything I needed to know. Mike Romero solved in one visit what no one else could figure out."
Troy B. · Paradise Valley Homeowner
We handle diagnostics and repairs across all major pool equipment categories. We work on Pentair and Jandy equipment and on systems from all major manufacturers.
The pump moves the water through everything else on the equipment pad: the filter, the heater, and the sanitizer. We diagnose and repair pumps and motors, including variable speed pumps, and tell you plainly whether a repair or a replacement is the right call.
A gas heater is a combustion appliance with an ignition system, sensors, and a heat exchanger. A heat pump is a refrigeration system. We diagnose and repair both. Pentair ETI 400 owners can put the annual service on a schedule with our Heater Service Agreement, and commercial properties have their own commercial pool heater maintenance program.
Automation ties the pump, heater, lights, and valves to one controller. We diagnose and repair Pentair IntelliCenter and EasyTouch, Jandy iAquaLink, and automation from all major manufacturers, from control boards and wiring to sensors and the communication between the panel and the equipment.
A salt system makes chlorine from the salt in your water, and the cell does that work. We test, service, and replace salt cells, and we diagnose the control side of the system when the cell is not the problem.
The filter holds everything the pump pulls out of the water. We diagnose, service, and repair pool filters and replace the parts that wear out.
Valves and actuators direct water between the pool, the spa, and any water features. Pool lights are an electrical system that sits underwater. We repair and replace both, and we install new lighting.
Jandy Authorized Warranty Service and Pentair heater warranty service
We also perform full equipment installations and upgrades. If your equipment is aging and you want to modernize the system, we can walk you through the options and install what makes sense for your pool and your budget.
All repair work comes with a clear written scope before we start. No surprises on the invoice.
Preventive maintenance over reactive repair. Clients on weekly Aquatic Asset Management have the same Route Manager inspecting their equipment every visit.
Repair service across Mesa, Chandler, Gilbert, Tempe, Scottsdale, Paradise Valley, Queen Creek, and Arcadia.
"Mike C caught a wiring issue that would have burned out my pump motor. He fixed it on the spot and saved me thousands. That is the kind of thing you do not get from a company that is just trying to get through the day."
Rob R. · Mesa Homeowner
"Mike Romero is the best automation technician in the Valley. I have had three other companies try to solve my system. He solved it in two hours."
Herb B. · Scottsdale Homeowner
Repair requests from existing clients go through our office. If you are not yet a client and need a diagnostic, reach out and we will let you know if we can help.